Return and Refunds

Returns 


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and it should be returned 7 days after delivery. Return must be approved by our customer support team. You can reach out to support team at support@otarius.com

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

- Any item that is returned more than 7 days after delivery 

 Please note that  30% restocking fee will be applicable on all returns


- Please note that Smoke Detector Cameras and SD cards are not returnable due to limited number of quantity.


Refunds (if applicable) 
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 

If you sent a product back to us which was not approved for a return by our customer service won't be refunded. 


Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this, and you still have not received your refund yet, please contact us at support@otarius.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@otarius.com and send your item to:

776 FRANKLIN AVE, 4A

11238, BROOKLYN, NY, USA

Cancellation Policy

Can I cancel my order(s)? Yes. Cancellations must be made within 12 hours of order placement. Email us within 12 hours and let us know the reason why you wish to cancel your order.

We do not accept cancellation of orders outside the 12 hours window and/or because of the Standard Shipping reason. Please note that our Standard Shipping is posted in each product’s description hence all customers should be aware of this before concluding an order.

Cancelation Requested after 12 Hours Will Be Charged 45% of the Order Value.

All refunds will be processed within 24-48 hours before the fund reflects on the customer’s bank account.

Note: Our team will inspect/verify the photo(s) before we issue out a replacement or refund. We reserve the right to refuse any replacement and refund if it does not meet the above criteria.


Shipping 
To return your product, you should mail your product to:

776 FRANKLIN AVE, 4A

11238, BROOKLYN, NY, USA


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.