General

How many Cameras can I pair with the APP at the same time?

Hi, thanks for your question. You can pair up to 8 cameras to an APP. 

Does it require WiFi?

Yes, if you want to watch a live feed or upload the footage to the cloud, it needs WiFi, otherwise, it can record directly to the SD card. 

Will rain or snow damage the camera?

Thanks for your question. Our Solar Cameras are IP66 waterproof which means (dust-proof, drop-proof and rain-proof, snow proof)

Can I control Cameras from my Windows machine?

The APP is only supported on IOS or Android. Having said that you could run a virtual android environment on your Windows PC.

Can the camera pick up motion at night?

Yes, the camera comes with night vision and PIR technology allows it to pick up motion at night.

How long will it take to charge the Camera?

The maximum power output of the solar power panel is 0.8W. That should be sufficient for continuous operation.

Can I put Solar Panel in a different place relative to the Camera?

Yes, as long as it is still connected to the camera. 

How long is the video recording?

You can pick 15s, 30s, 60s or always

Does the camera have special batteries or can I use AA batteries to power it?

The camera comes with build-in 14400MAH batteries.

Does it automatically overwrite older videos in the memory card or do we have to do that manually?

Yes, it will overwrite the oldest videos with a new one as the SD card gets full. 

What is the angle for PIR motion detection?

It should work on any angle as long as the subject is not more than 8ft above the ground.

How much does shipping cost?

The shipping is free.

Can you have multiple cameras on one account?

Can I use my own cloud storage to store file recording?

Can I use my own cloud storage to store file recording?

No, it doesn't support your own cloud storage

Does the camera store videos on sd card without wifi?

Unfortunately it does not. 

Will these work in snowy weather?

Cameras can work under -13F

Can this camera be connected with more than one phone?

Yes, when your phone connect to camera, you can share it to others(Max 6-8 people);

What is the most height the camera can be installed at?

Recommend height is 8-10Ft;

Does it automatically change from night to day mode?

Yes


Shipping & Tracking

How long does the shipment take?

We offer fast US shipping from our warehouse. Usually, it takes 3-6 business days for an item to arrive. 

My order has not arrived yet. Where is my package?

Please check the tracking information first. If you have any questions, please reach out to the support team via a live chat or email. 

I can not find the tracking number?

You should have received the tracking number in your email. If you can not locate it, please reach out to support. We will be happy to assist you.

My fogger has arrived but the disinfectant solution is missing from the package.

We might ship the disinfectant solutions as a separate package. It will arrive shortly. 

How much does shipping cost?

The shipping is free.

Do you ship to PO BOX?

Yes, we do.


Return & Exchange

What is your return policy?

Can I return the item?

As long as you are with our return period, you can return the product any time. Please reach out to our support for assistance.


Still have a question?

Get in touch


Direct Contact:

Email: support@otarius.com

phone: 845-202-0750


BUSINESS Hours:

Mon-Fri 9:30AM-8:00PM EST

Sat-Sun 9:30am-5:00pm EST


Business ADDress:

776 FRANKLIN AVE, 4A

11238, BROOKLYN, NY, USA